Q: What is your cancellation policy?

Cancellations must be received at least two (2) weeks in advance of your booked trip to be considered for a full refund. No exceptions. Cancellation requests must be made via This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling one of these numbers:

  • (800) 701-7519
  • In Mexico: 044 (322) 121-2321
  • Outside Mexico: +52 (322) 121-2321.